Frequently Asked Questions

Here are common questions from UK consumers, tenants and workers. Use our templates and forms for detailed steps.

Consumer & Refunds

  • 1. Can I get a refund if my item is faulty? — Yes, within 30 days you can usually reject for a full refund (Consumer Rights Act 2015).
  • 2. What if the fault appears after 30 days? — The trader gets one repair or replacement attempt. If that fails, you can request a refund or price reduction.
  • 3. What if the item was not as described? — You can request a remedy. Put it in writing using our complaint template.
  • 4. Can I cancel an online order? — Yes, under distance selling rules you usually have 14 days to cancel and return for a refund.

Housing & Tenancy

  • 5. My landlord won’t do repairs — what now? — Report in writing, allow access, keep photos. If ignored, escalate to the council.
  • 6. Can my landlord evict me without notice? — Not legally. They must use a valid notice (Section 21 or 8) and follow procedure.
  • 7. What if my deposit wasn’t protected? — You may be entitled to compensation (1–3x the deposit). Check the tenancy deposit schemes.

Employment

  • 8. How do I raise a grievance at work? — Put it in writing, follow your employer’s procedure, and keep a copy. See our template.
  • 9. What if I’m unfairly dismissed? — Contact ACAS Early Conciliation quickly (within 3 months) before making an ET1 claim.
  • 10. Can I request flexible working? — Yes, you have the right to make a statutory request. Employers must deal with it reasonably.

⚖️ This is general guidance, not legal advice. Deadlines are strict — act quickly if you receive notices or dismissal.